Terms & Conditions
1 – Services
1.1 We provide B2B lead generation and business development services, including but not limited to: Email marketing, Telemarketing, Social Media Management, SEO, Public Relations.
1.2 Services are delivered as part of fixed packages under monthly retainers, the scope of which will be detailed in a separate service agreement or proposal.
2 – Client Responsibilities
2.1 While we can work autonomously, optimal results may require optional collaboration including, but not limited to: Provision of CRM or contact databases, Brand guidelines or creative assets, Access to client platforms or accounts.
2.2 We do not require a specific response time from clients but encourage timely communication to support campaign efficiency.
3 – Payment Terms
3.1 Payment is collected via Direct Debit, which must be set up upon signing the service agreement.
3.2 Monthly payments will be taken at the end of each month, beginning after the first full calendar month of service.
3.3 All fees are non-refundable.
3.4 We reserve the right to suspend or terminate services in the event of failed payments or charge backs.
4 – Term & Termination
4.1 Services are provided on a rolling monthly basis unless otherwise agreed in writing.
4.2 Either party may terminate the agreement by providing 28 days’ written notice.
4.3 We reserve the right to terminate the agreement immediately in cases of: Abusive or inappropriate behaviour, Breach of these Terms, Failure to pay as agreed.
5 – Intellectual Property
5.1 All intellectual property created by Shelbow in the delivery of services (e.g., content, campaigns) remains the property of Shelbow unless otherwise agreed in writing. Upon full payment, you are granted a non-exclusive license to use deliverables as intended.
6 – Limitation of Liability
6.1 Shelbow shall not be liable for: Any indirect, special, or consequential loss or damage. Any loss of profit, sales, business, or revenue Our total liability to you under these Terms, whether in contract or tort (including negligence), shall not exceed the total amount paid by you for the services in the 3 months preceding the claim.
7 – Data Protection & GDPR Compliance
7.1 We are committed to compliance with the UK GDPR and the Data Protection Act 2018.
7.2 We may process client data (including third-party contact data) for the purposes of executing agreed campaigns.
7.3 By engaging our services, you confirm that any data you provide has been lawfully obtained and that you have a legal basis for sharing it with us.
7.4 For full details on how we collect, store, and process personal data, please refer to our Privacy Policy.
8. Governing Law
9.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
